I'm currently working on a number of management overhauls and I'm looking for perspectives, strategies and opinions with regard to relevant experiences.
Situation: I control my department. They interface with customers directly and have to manage their responsibility for assisting the customer and their duty to maintaining a number of policies and procedures for the organization. Other departments depend on my department, as I do theirs, though to a lesser extent because they are less experienced, don't perform well to the organiation purpose as a whole and their focus is on other, almost antagonistic, things. In other words, they are not really open to team engagement and rarely understand what I'm talking about anyway...so this will be a case of singular departmental changes with little internal assistance or cooperation, but with a huge external impact. Oh, and I'm flitting the bill out of my pay so CHEAP is better! lol
My initiatives that I'm interested in hearing opinions on...feel free to PM or email me if you wish.
1. An employee point tracking and rewards system: I'm currently looking at https://youearnedit.com/. Has anyone used this with success? I've already reviewed a number of websites for ideas on rewards, etc.. But, if anyone has specific ideas, that would be awesome. I'm also concerned with participation with this one. Again, I'm paying so cheaper is better.
2. We deal with a number of forms and information, processes, procedures and requests, etc.. I'm trying to simmer all processes to the bare minimum for the customers, but need to maintain or streamline staff workload and also ensure that the organization is adequately covered with regard to the requests since there are refund/non-refund cases and customers often claim that the requests were not valid, etc.. I am torn between online forms with myriad disclaimers, minimal request data with detailed responses of customer responsibility and accountability statements. We do have a system that customers must log into with their individual logins so I'm thinking to marry that up with the requests to cut down on the identity verification information. I know that we will still need a paper-based request as well to meet the needs of customers who will not have computer access. I know I'm being very vague here, but any neat methods one of you might know about?
Thanks!
Situation: I control my department. They interface with customers directly and have to manage their responsibility for assisting the customer and their duty to maintaining a number of policies and procedures for the organization. Other departments depend on my department, as I do theirs, though to a lesser extent because they are less experienced, don't perform well to the organiation purpose as a whole and their focus is on other, almost antagonistic, things. In other words, they are not really open to team engagement and rarely understand what I'm talking about anyway...so this will be a case of singular departmental changes with little internal assistance or cooperation, but with a huge external impact. Oh, and I'm flitting the bill out of my pay so CHEAP is better! lol
My initiatives that I'm interested in hearing opinions on...feel free to PM or email me if you wish.
1. An employee point tracking and rewards system: I'm currently looking at https://youearnedit.com/. Has anyone used this with success? I've already reviewed a number of websites for ideas on rewards, etc.. But, if anyone has specific ideas, that would be awesome. I'm also concerned with participation with this one. Again, I'm paying so cheaper is better.
2. We deal with a number of forms and information, processes, procedures and requests, etc.. I'm trying to simmer all processes to the bare minimum for the customers, but need to maintain or streamline staff workload and also ensure that the organization is adequately covered with regard to the requests since there are refund/non-refund cases and customers often claim that the requests were not valid, etc.. I am torn between online forms with myriad disclaimers, minimal request data with detailed responses of customer responsibility and accountability statements. We do have a system that customers must log into with their individual logins so I'm thinking to marry that up with the requests to cut down on the identity verification information. I know that we will still need a paper-based request as well to meet the needs of customers who will not have computer access. I know I'm being very vague here, but any neat methods one of you might know about?
Thanks!
