For the managers in the guild....

Carion

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Cärion
I'm currently working on a number of management overhauls and I'm looking for perspectives, strategies and opinions with regard to relevant experiences.

Situation: I control my department. They interface with customers directly and have to manage their responsibility for assisting the customer and their duty to maintaining a number of policies and procedures for the organization. Other departments depend on my department, as I do theirs, though to a lesser extent because they are less experienced, don't perform well to the organiation purpose as a whole and their focus is on other, almost antagonistic, things. In other words, they are not really open to team engagement and rarely understand what I'm talking about anyway...so this will be a case of singular departmental changes with little internal assistance or cooperation, but with a huge external impact. Oh, and I'm flitting the bill out of my pay so CHEAP is better! lol

My initiatives that I'm interested in hearing opinions on...feel free to PM or email me if you wish.

1. An employee point tracking and rewards system: I'm currently looking at https://youearnedit.com/. Has anyone used this with success? I've already reviewed a number of websites for ideas on rewards, etc.. But, if anyone has specific ideas, that would be awesome. I'm also concerned with participation with this one. Again, I'm paying so cheaper is better. :p

2. We deal with a number of forms and information, processes, procedures and requests, etc.. I'm trying to simmer all processes to the bare minimum for the customers, but need to maintain or streamline staff workload and also ensure that the organization is adequately covered with regard to the requests since there are refund/non-refund cases and customers often claim that the requests were not valid, etc.. I am torn between online forms with myriad disclaimers, minimal request data with detailed responses of customer responsibility and accountability statements. We do have a system that customers must log into with their individual logins so I'm thinking to marry that up with the requests to cut down on the identity verification information. I know that we will still need a paper-based request as well to meet the needs of customers who will not have computer access. I know I'm being very vague here, but any neat methods one of you might know about?

Thanks!
 
If I'm ever a manager I'm going to tell cunts to do what I tell them to do or go ead.

(I hope one day I'm in charge of josh)
 
The only thing you will ever manage is the ability to fill in unemployment forms well


Cheers, Deny



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I'm gonna own them unemployment forms mate.
 
I think this post was made for a reason lets not derail it for carion...xd
 
I read every line.

I have no idea what is happening.
 
Sorry, Gulder. This is a top secret BNW code speak. I'll explain, hehe.


First, this is a RL work related question that I'm posing. Nothing to do with the guild.

Salem misses me/us, however, so he was trolling me to say, "Dude, miss you--and BNW--lots!"

Then, others trolled Salem to say, "Dude, we miss you, too."

Then, Ala said, "Guys, get a room! Oh, and miss you, too."

And, behind the scenes, Soulrave is secretly reading the thread thinking :WhatHaveYouDone:.


I'm still working out the finer points of the code, but I think I got it pretty close here.
 
You know that explained a lot more about this thread than I was looking to understand XD

But I was really referring to your post. The English is all there and properly grammaticized but I can't understand what you've written :| Maybe I have to be a manager or something.
 
Hahaha, yeah...the post assumes that the person who will answer understands the issues. But, I did write it hurriedly while doing other things. So maybe I'll revisit. :p
 
First, this is a RL work related question that I'm posing. Nothing to do with the guild.

Salem misses me/us, however, so he was trolling me to say, "Dude, miss you--and BNW--lots!"

Then, others trolled Salem to say, "Dude, we miss you, too."

Then, Ala said, "Guys, get a room! Oh, and miss you, too."

And, behind the scenes, Soulrave is secretly reading the thread thinking :Angry WhatHaveYouDone:

Holy shit, carions cracked us!
 
Sorry, Gulder. This is a top secret BNW code speak. I'll explain, hehe.


First, this is a RL work related question that I'm posing. Nothing to do with the guild.

Salem misses me/us, however, so he was trolling me to say, "Dude, miss you--and BNW--lots!"

Then, others trolled Salem to say, "Dude, we miss you, too."

Then, Ala said, "Guys, get a room! Oh, and miss you, too."

And, behind the scenes, Soulrave is secretly reading the thread thinking :WhatHaveYouDone:.


I'm still working out the finer points of the code, but I think I got it pretty close here.

This is possibly the best post you have ever made on these forums


Cheers, Deny



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